Refund & Cancellation Policy
This Refund and Cancellation Policy explains how payments, cancellations, refunds, and disputes are handled on the GoWith platform. It should be read together with our Terms of Service and Privacy Policy.
1. All Payments Are Held in Escrow
When you (the Booker) make a Booking, the full amount is charged to your payment method and held in a segregated Escrow account operated by our payment provider. Funds are not released to the Activity Partner until two (2) hours after the Meet ends, provided no Dispute has been raised.
No cash payments are permitted between Bookers and Activity Partners. Any Activity Partner who solicits or accepts cash is in breach of our Terms of Service and subject to immediate account termination.
2. Cancellation Windows
2.1 Cancellation before Activity Partner acceptance
If you cancel a Booking before the Activity Partner has accepted (i.e., within the five-minute Instant window or twelve-hour Scheduled window), a full refund is issued automatically to your original payment method within 5–7 working days.
2.2 Cancellation after acceptance, more than 2 hours before the Meet
You may cancel a Scheduled Booking at any time up to two (2) hours before the Meet start time and receive a full refund. Instant Bookings cannot be cancelled without partial charge once accepted, given the immediate nature of the commitment.
2.3 Late cancellation (within 2 hours of Meet)
Cancellations made within two (2) hours of a Scheduled Meet, or after acceptance of an Instant Meet, incur the following cancellation charges to compensate the Activity Partner for reserved time:
- Instant Bookings after acceptance: 50% of the Booking amount is retained; 50% is refunded.
- Scheduled Bookings within 2 hours of Meet: 30% of the Booking amount is retained; 70% is refunded.
- Scheduled Bookings within 30 minutes of Meet: 100% is retained; no refund.
2.4 Cancellation by the Activity Partner
If a Activity Partner cancels an accepted Booking, you receive a full refund plus a 10% goodwill credit applicable to your next Booking. Activity Partners who repeatedly cancel accepted Bookings face profile visibility penalties and, eventually, account termination.
3. No-Shows
3.1 Activity Partner no-show
If the Activity Partner fails to GPS check-in within thirty (30) minutes of the Booking start time, the Booking is treated as a Activity Partner no-show. You receive a full refund, plus a 10% goodwill credit. The Activity Partner’s rating is impacted accordingly.
3.2 Booker no-show
If you fail to GPS check-in within thirty (30) minutes of the Booking start time and the Activity Partner has checked in, the Booking is treated as a Booker no-show. The Activity Partner receives full payment; no refund is due to you.
4. Disputes and the 2-Hour Dispute Window
Either party may raise a Dispute through the Platform within two (2) hours of the Meet ending. A raised Dispute pauses Fund Release pending review by our Trust & Safety team.
4.1 Grounds for a Booker Dispute
- Activity Partner arrived significantly late (more than 30 minutes);
- Activity Partner left significantly early without cause;
- Activity Partner’s conduct was inappropriate or violated the Terms of Service;
- Activity Partner attempted to solicit payment outside the Platform;
- Any safety concern.
4.2 Grounds for a Activity Partner Dispute
- Booker’s conduct was inappropriate or violated the Terms;
- Booker attempted to solicit prohibited services;
- Booker damaged property or caused loss;
- Any safety concern.
4.3 Review Process
Our Trust & Safety team reviews Disputes using GPS logs, chat history, rating history, and any submitted evidence (photos, screenshots, receipts). Resolutions are issued within twenty-four (24) hours during business days, forty-eight (48) hours over weekends and public holidays.
4.4 Possible Outcomes
- Full refund to the Booker with penalty applied to the Activity Partner;
- Partial refund proportional to the shortfall in service;
- No refund where the Dispute is not substantiated;
- Account action against either party for material breach — including warning, suspension, or termination.
5. Refund Method and Timeline
Refunds are issued to the original payment method used for the Booking:
- UPI: 1–2 working days;
- Debit / credit card: 5–7 working days;
- Net banking: 3–5 working days;
- Wallet: 1–3 working days.
Bank-side delays are outside our control. If a refund has not reflected in your account after the stated period, contact support@gowith.now with your Booking reference and payment reference number.
6. Activity Partner Payouts
Activity Partner earnings from Released Bookings are batched into a weekly payout every Monday to the verified bank account or UPI on file. Applicable TDS is deducted at source and credited to the Activity Partner’s PAN.
Payouts held for KYC re-verification or Dispute review are released once the underlying issue is resolved.
7. Booking Modifications
Bookings cannot be modified after Activity Partner acceptance. To change the service, duration, or time, please cancel the existing Booking (subject to cancellation rules) and create a new one.
8. Force Majeure
Neither party is liable for cancellation caused by events beyond reasonable control — including but not limited to natural disasters, transport strikes, public health emergencies, government-imposed restrictions, or acts of terrorism. In such cases, the Booking is cancelled with full refund to the Booker; no penalty accrues to either party.